{"id":4369,"date":"2026-07-17T11:38:03","date_gmt":"2026-07-17T09:38:03","guid":{"rendered":"https:\/\/actoplus.be\/?page_id=4369"},"modified":"2026-07-17T11:51:34","modified_gmt":"2026-07-17T09:51:34","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/actoplus.be\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Find all the necessary information about working with service cheques and ACTOPLUS services in our comprehensive FAQ section. <\/p>\n

If you did not find the information you were looking for, ask us your question<\/a> and we will answer as soon as possible.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How many cleanings can I cancel per year? <\/span>\n\n <\/div>\n
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You can cancel up to 4 cleanings per year without charge, provided you notify us at least 1 week in advance through the form on our website<\/a>. If not reported in time, planned services will be charged, except in cases of force majeure. <\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n For which activities can I use service vouchers? <\/span>\n\n <\/div>\n
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Service vouchers can be used to pay our household helpers for cleaning, cooking, running errands, washing, ironing, and small sewing tasks<\/strong>.<\/p>

Other tasks such as repair and renovation work, garden maintenance, childcare, caring for or keeping the sick or elderly company, looking after animals, cleaning cars, maintaining common areas or professional premises, etc. cannot be paid with service cheques.<\/p>

For any uncertainty about task suitability, please contact us<\/a>. We are happy to explore the possibilities with you.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How do I register with Pluxee? <\/span>\n\n <\/div>\n
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You can register for free with Pluxee in 2 ways:<\/p>

  1. Through the online form<\/a>: if you do this using your eID, your registration will be in order immediately. If you still prefer to enter your details manually, your registration will be completed within 7 working days.<\/li>
  2. Via the paper form<\/a>: this form can be printed, completed and sent to Sodexo via the online contact form<\/a> on their website, or by post, addressed to Dienst Dienstencheques, BP 76 – 1180 Ukkel.<\/li><\/ol> <\/div>\n <\/div>\n
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    \n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How do I order service vouchers? <\/span>\n\n <\/div>\n
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    You can order your service vouchers via:<\/p>