Privacy Policy

The website actoplus.be (hereinafter collectively, the “Website“) is an initiative of:

Actoplus (hereinafter: “ACTOPLUS“, “We” and “Us“)

Mechelsesteenweg 151
2018 Antwerp
Belgium

VAT BE 0808.404.631

E-mail: info@actoplus.be
Telephone: +32 (3)345 00 00

Please do not hesitate to contact us should you have any privacy-related questions. We promise you a prompt reply!

1. Why this privacy statement?

Every person using the Website (hereinafter the “User“) provides certain personal data. This personal data constitutes information that allows us to identify you as a natural person, whether or not we actually do so. You are identifiable as soon as it is possible to create a direct or indirect link between one or more personal data and you as a natural person.

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Through this Privacy Statement, every Website User is informed of the processing activities ACTOPLUS may carry out with their personal data. ACTOPLUS reserves the right to modify this Privacy Statement at any time. Any substantial change will be clearly notified to the User. We recommend that the User consult this document regularly.

2. Who processes personal data?

2.1. Processing controller

ACTOPLUS is the processing controller and decides, alone or in cooperation with others, which personal data are collected, as well as the purposes and means of processing these personal data.

2.2. Processor(s)

ACTOPLUS is free to use data processors. A processor is a natural person or legal entity that processes personal data at the request of or on behalf of the controller. The processor is obliged to ensure the security and confidentiality of personal data. The processor always acts in accordance with the instructions of the controller.

ACTOPLUS uses the following categories of ” processors “:

  • Companies we have engaged for marketing purposes;
  • Companies we have engaged for ICT -technical support and hosting purposes;
  • Companies we have engaged for administrative purposes (e.g. CRM system);
  • Companies we have engaged for analytical purposes;

In order to ensure optimal protection of Data Subjects’ personal data, ACTOPLUS has entered into the necessary contractual arrangements with the above-mentioned data processors to ensure that they apply the same high standards as ACTOPLUS.

3. On what legal basis are my personal data processed?

In accordance with the GDPR, we process personal data on the following legal grounds:

  • On the basis of the consent to process personal data granted by the data subject;
  • On the basis of the performance of the contract as agreed with the User, or the exercise of pre-contractual steps taken at his request; or
  • On the basis of our legitimate interest for sending information and newsletters to our customers;
  • On the basis of your express consent for sending promotional offers (direct marketing).

4. What personal data are processed?

ACTOPLUS undertakes to collect and process only the personal data that are relevant and necessary for the purposes for which they are processed. The following categories of personal data are processed:

  • Personal identification data (name, first name);
  • Contact data (telephone number and e-mail address);
  • Electronic identification data (IP address, location, cookies);

These personal data are collected when you register them on the Website and/or post a message online. Other personal data may be collected at a later time. The amount of personal data collected depends on your use of the Website and the functionalities of the Website or the use of our services.

We also use cookies to recognise the User and provide a personalised user experience, to remember their technical choices and to detect and correct any errors on the Website. Please see our Cookie Policy for more information on how we use cookies.

5. For what purposes will my personal data be used?

ACTOPLUS collects your personal data to provide each User of our Website with a safe and optimal user experience. The collection of personal data expands as the User makes more intensive use of our Website and our (online) services. ACTOPLUS reserves the right to suspend or cancel certain processing operations if personal data are missing, incorrect or incomplete.

Data processing is essential for the operation of our Website and related services.
Processing is carried out exclusively for the following well-defined purposes:

  • Customer management: customer administration, order management, support, providing information, sending newsletters, etc.
  • Management of disputes.
  • Protection against fraud and infringements.

The User always provides the personal data to ACTOPLUS himself and can thus exercise a certain control. If certain personal data are incomplete or apparently incorrect, ACTOPLUS reserves the right to temporarily or permanently postpone certain expected actions.

6. Who receives your personal data?

Your personal data will only be processed for internal use within ACTOPLUS. Your personal data will not be sold, passed on or communicated to third parties, except if you have given us your explicit prior consent.

7. How long do we keep your personal data?

Your personal data will be kept as long as necessary to pursue the purposes set out in Article 5. They will be deleted from the database when they are no longer needed to pursue these purposes or if the User validly exercises the right to delete the personal data.

8. What are your rights?

8.1 Guarantee of lawful and secure processing of personal data

Your personal data are always processed for legitimate purposes, as set out in Article 5.
They will be collected and processed in an appropriate, relevant and proportionate manner, and will not be kept longer than necessary to achieve the predefined purposes.

8.2 Right of access

If you can prove your identity, you obtain the right to obtain information about the processing of your personal data. Thus, you have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to which the personal data are sent, the criteria that determine the period of data retention and the rights you can exercise with regard to your personal data.

8.3 Right to rectification of personal data

Inaccurate or incomplete information can be corrected. First of all, it is the responsibility of the User to make the necessary adjustments to their “User Profile”. One may also contact us with a request for amendment.

8.4 Right to erasure of your personal data

You also have the right to obtain the deletion of your personal data, in the following cases:

  • Your personal data are no longer needed for the predefined purpose;
  • You revoke your consent to the processing of your personal data and there is no other legal basis for processing your personal data;
  • You have legitimately lodged an objection to the processing of your personal data;
  • Your personal data are processed unlawfully;
  • Your personal data must be deleted on the basis of a legal obligation.

Deletion of personal data is mainly related to visibility; it is possible that the deleted personal data may remain stored temporarily.

8.5 Right to restriction of processing

In some cases, you have the right to request restrictions on the processing of your personal data. This certainly applies in case of a dispute regarding the accuracy of personal data, if the personal data are necessary in the context of legal proceedings or during the time necessary for ACTOPLUS to establish that you can validly exercise your right to erasure.

8.6 Right to object

You have the right to object at any time to the processing of your personal data for ‘direct marketing’ purposes, profiling purposes or purposes arising from the legitimate interests of the data controller. ACTOPLUS will cease to process your personal data unless ACTOPLUS can demonstrate that there are compelling legal reasons to process your personal data that override your right to object.

8.7 Right to data portability

You have the right to obtain the personal data provided to ACTOPLUS in a structured, common and machine-readable form. In addition, you have the right to transfer this personal data to another controller, unless this is technically impossible.

8.8 Right to withdraw your consent

You have the right to withdraw your consent at any time, for example if you have given it for direct marketing purposes.

9. How can you exercise your rights?

If you wish to exercise your rights, please send a written request and proof of identity via registered mail to ACTOPLUS, Mechelsesteenweg 151, 2018 Antwerp or via e-mail to info@actoplus.be. We will reply as soon as possible, no later than one (1) month after receiving your request.

10. Possibility to file a complaint

If you do not agree with the processing of your personal data by ACTOPLUS, you have the right to lodge a complaint with the competent supervisory authority (for Belgium: https://www.dataprotectionauthority.be/citizen).